Online Therapy and Telephone Counselling

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Online therapy and telephone counselling

Online counselling and telephone counselling is a way for you to engage in therapy using an encrypted platform.

How does online therapy and telephone counselling work?

online therapy

  • Counselling therapy sessions can be held from your own home at a time that suits you.
  • Secure inscription software offers confidentiality and peace of mind.
  • If you prefer, you can choose to work with audio only, and not switch on your camera.
  • There is no chance that you may be seen entering the clinic.
  • Access to counselling may be more immediate.
  • You direct your counselling by selecting the method of communication you feel most comfortable with.
  • You choose the time, place and pace of your counselling to suit your needs.

Webcam or audio counselling?

Encrypted platforms (e.g. Zoom, MS Teams or Google Meet) enable you to see me from your mobile phone or computer.

If you choose online therapy or telephone counselling, you will be guided through setting up your own encrypted account.

What else do I need to consider?

Before choosing online therapy and telephone counselling, it’s a good idea to ask yourself:

online therapy woman wearing headphones sat on sofa with laptop

  • Are you comfortable using internet technology?
  • Would you prefer to see your counsellor face to face?
  • Do you feel your situation is too complex to discuss via the internet?  With online counselling, there are no non-verbal cues or body language for you or the counsellor to read; this can lead to misunderstanding.
  • Is there a suitable space that you can use privately without interruption?

What should I do in an emergency?

Online counselling is not sufficient support if you feel you are in crisis. Signs of crisis may be feelings of wanting to commit suicide or harm yourself or another. In this case, please consider contacting your local accident and emergency department at your nearest hospital and ask to speak to someone from the crisis team.

If you feel you need immediate assistance you may consider contacting the Samaritans, they are available by telephone on 116 123.

female client sitting opposite female professional in a therapy session

If at any point during the counselling you needed emergency support, I may ask for your consent to contact your GP, or recommend alternative avenues of support other than online therapy and telephone counselling.

Have a question about online therapy?

I welcome any questions.

If you have a question about online therapy and telephone counselling, please contact me via the contact page or call me directly.

To find out more about Dove Counselling in Plymouth or book a FREE 15 minute phone consultation, please telephone Frances on 0740 865994 or send an email